TERMS & CONDITIONS

Nepal & Bhutan Group Tour Rules and Regulations

1. GROUP TOUR RULES & REGULATIONS

1. Any participant found misbehaving, using abusive language, or engaging in profanity toward fellow group members, staff, guides, or drivers under any circumstances will have their tour terminated immediately without any refund.

2. If 60% or more of the group members express discomfort or refuse to continue the tour with a particular individual due to behavior or conduct issues, the concerned individual will be required to leave the group and either continue the journey privately at their own expense or return to their home country.

3. All group members are required to stay together during the tour. A maximum waiting time of 35 minutes will be provided at sightseeing locations unless otherwise specified. Exceptions apply for major pilgrimage sites such as Pashupatinath Temple and Muktinath Temple, or locations involving cable car operations.

4. Pure vegetarian and hygienic meals are served to our group travelers. In case guests wish to request alternative meal options, they must inform the kitchen or tour coordinator at least 5 hours prior to the scheduled meal time. Also if anything is ordered separate from the Given Menu The Travellers has to pay by them selves extra from the group tour charges.

5. Any group member leaving the designated hotel, property, or tour group area will do so entirely at their own risk and responsibility. The individual will also be responsible for returning to the group or hotel on their own.

6. Drinking alcohol and smoking inside the group vehicle is strictly prohibited. This is a zero-tolerance policy.

7. Daily sightseeing operations will generally take place between 9:00 AM and 4:15 PM maximum at all destinations unless otherwise informed by the tour manager.

8. All pending tour payments must be cleared within 24 hours from the official start of the group tour. Failure to complete the payment within the given timeline may result in immediate suspension or cancellation of tour services without refund.

9. Group members are expected to maintain punctuality at all times during the trip. Repeated delays affecting the schedule of the group may result in warnings and further action by the tour management.

10. Respect toward fellow travelers, tour leaders, local staff, drivers, hotel staff, and local culture is mandatory throughout the journey.

11. Any damage caused to hotel property, vehicles, restaurants, or public property by a traveler will be the sole responsibility of the concerned individual, and compensation charges must be paid immediately.

12. The tour manager reserves the right to modify sightseeing schedules, hotel allocations, routes, or timings due to weather conditions, road conditions, government regulations, strikes, natural calamities, or any unavoidable circumstances.

13. Travelers are responsible for carrying valid government-issued identification documents, permits, passports, visas, and other required travel documents throughout the tour.

14. Illegal activities, possession of prohibited substances, or violation of local laws in Nepal or Bhutan will lead to immediate removal from the tour without any refund or liability on the organizers.

15. Seats in the group vehicle may be rotated during the journey for the comfort and fairness of all travelers unless otherwise decided by the tour manager.

16. Loud music, disruptive behavior, or disturbance to other travelers during travel hours or hotel stays will not be tolerated.

17. Any personal expenses arising due to illness, accidents, missed transportation, evacuation, medical emergencies, or additional stay requirements shall be borne entirely by the traveler.

18. The tour organizer reserves the full right to refuse participation or terminate services for any traveler whose behavior is considered harmful, unsafe, disruptive, or inappropriate for the smooth functioning of the group tour.

19. As Nepal is a different country, language barriers may sometimes occur. In such situations, we recommend using a translation app to communicate effectively. You may also inform our management team, and we will try our best to arrange a driver who can communicate in your preferred language, subject to availability.

    If you require a dedicated Hindi-speaking guide, the additional charge will be INR 3,500 per guide per day. The guide service is available from 9:00 AM to 5:00 PM.

    Please Note: If any participant fails to arrive at the designated pickup point on time, they will be required to reach Pokhara at their own expense. No amount will be deducted or refunded from the package cost, as all hotel bookings, transportation, and tour arrangements are pre-confirmed and paid in advance by us prior to the group’s arrival.

20. The front row seats in the vehicle are strictly reserved for ladies and pregnant women for their comfort and safety. Additionally, the seat beside the driver is reserved only for male members, such as senior citizens or other male participants, and cannot be allotted to ladies as per Nepal tourism transport guidelines and safety policies.

21. Please Note: If any participant fails to arrive at the designated pickup point on time, they will be required to reach Pokhara at their own expense. No amount will be deducted or refunded from the package cost, as all hotel bookings, transportation, and tour arrangements are pre-confirmed and paid in advance by us prior to the group’s arrival.

FOOD & MEAL POLICY

Our All Tours generally provide hygienic pure vegetarian meals only.

In case your family or group prefers any specific cuisine or meal preference, kindly inform the hotel kitchen directly in advance. Hotels will try their best to accommodate requests depending on local availability.

Meal Allowance Policy:

• Lunch/Dinner Self Arrangement: INR 200 to 220 per person

• Breakfast Self Arrangement: INR 150 per person

Any food items ordered outside the fixed group menu will be chargeable directly to the traveler.

1. TRIP PAYMENT POLICY

To confirm your travel arrangements, the following payment schedule applies:

• Initial Deposit: 30% payment is required at the time of booking confirmation.

• Final Balance: The remaining balance must be paid 7 days prior to arrival in Nepal or Bhutan.

• Account Verification: Payments must be made only to our designated official bank accounts.

2. CANCELLATION & REFUND POLICY

In the event of cancellation, the following charges will apply:

• 60–29 days prior to departure: 20% of the total tour cost.
• 29–24 days prior to departure: 30% of the total tour cost.
• 24–17 days prior to departure: 60% of the total tour cost.
• 16 days or less prior to departure: No refund will be issued.

Force Majeure / Safety Cancellation

In the event of a landslide or any other natural calamity or unforeseen circumstance that poses a risk to the safety and lives of the travelers, the tour may be cancelled in the interest of passenger safety. Customers will be informed of such cancellation at least 24 hours prior to the scheduled departure, wherever reasonably possible.

In such cases, the full amount paid by the customer will be refunded within 7 working days from the original tour end date.

Refund Processing Timeline

Any applicable refund from hotels, airlines, transport operators, or other travel suppliers will be processed within 45–60 days from the date of cancellation, subject to supplier policies.

Important Note

The cancellation policy applies in all circumstances without exception. Guests are strongly advised to purchase Trip Cancellation Insurance to safeguard their travel investment in case of unforeseen medical or personal emergencies.

3. ACCOMMODATION POLICIES

• Standard hotel check-in time: 12:00 PM

• Standard hotel check-out time: 12:00 PM

Room Standards

Hotels in Nepal and Bhutan may differ from international standards in India, Europe, or the United States. Air-conditioning, elevators, room sizes, and amenities may vary by location.

Room Types

• Twin Room: Two separate single beds.

• Triple Room: Usually a twin-sharing room with one additional mattress, cot, or folding bed.

Hotel Substitutions

In unavoidable circumstances, hotels may be replaced with similar-category properties.

4. CHILD SUPPLEMENT POLICY

• Under 5 Years: Complimentary (without extra bed and breakfast).

• 5–8 Years: 45% of adult tour cost.

• 9–11 Years: 75% of adult tour cost.

• 11–14 Years: 95% of adult tour cost.

• 15 Years & Above: Full adult cost applicable.

5. EXCLUSIONS & ADDITIONAL COSTS

Unless specifically mentioned, the following are not included in the package:

• Airfare, train tickets, and travel insurance.

• Monument and heritage site entry fees.

• Guide charges and driver tips.

• Personal expenses such as laundry, phone calls, beverages, etc.

• Lunch and dinner unless pre-arranged.

6. LATE RESERVATIONS

Any reservation or addition requested after the final payment deadline will be subject to availability and full advance payment. Additional supplier charges may apply.

7. ACCEPTANCE OF TERMS

By making a reservation and paying an advance amount to Nepal Trip Advisors, Luxuor Groups, or any of our authorized representatives, the traveler confirms that they have read, understood, and agreed to all terms, conditions, policies, and regulations mentioned above.

B2B Travel Agency Terms & Conditions

1. Hotel & Transportation Substitution
   • We will always endeavor to provide the hotels, transportation, and services confirmed at the time of booking.
   • In the event that the confirmed hotel, vehicle, or any other service becomes unavailable due to operational reasons, supplier issues, force majeure, or circumstances beyond our control, we reserve the right to provide a similar or higher-category alternative without prior approval.
2. Payment Policy
   • Full payment for the tour must be received at least 7 days prior to the tour start date.
   • Failure to complete the payment within the specified timeframe may result in the immediate cancellation of the booking without further notice.
   • Any losses arising from such cancellation shall be borne by the booking agency.
3. Professional Conduct
   • All partner agencies are expected to maintain professional and respectful communication with our staff, suppliers, drivers, guides, and representatives.
   • Any form of misconduct, abusive language, threats, harassment, or unprofessional behavior by the B2B partner agency, its staff, or its clients may result in the immediate cancellation of services without explanation or refund, at the sole discretion of the company.
4. Service Issue Resolution
   • In the unlikely event of any service-related issue during the tour, the agency must immediately notify our operations team.
   • We are committed to resolving genuine service-related concerns as quickly as possible and will make every reasonable effort to provide a solution within a few hours of receiving the complaint.
5. Booking Confirmation
   • All bookings are subject to availability and are considered confirmed only after receiving written confirmation from our company.
6. Force Majeure
   • We shall not be held liable for delays, changes, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, road closures, weather conditions, pandemics, or supplier failures.
7. Pricing & Amendments
   • Prices are subject to change until the booking is confirmed and payment is received.
   • Any amendments requested after confirmation may incur additional charges and are subject to availability.
8. Liability
   • Our liability is limited to the services directly contracted and provided by us.
   • We shall not be responsible for any indirect losses, consequential damages, personal expenses, or losses resulting from third-party service providers.
9. Acceptance of Terms
   • By confirming a booking with us, the B2B partner agency acknowledges and agrees to all the above terms and conditions.